1. PURPOSE
These General Terms and Conditions expressly regulate the relationship between CONSERVAS LAGO PAGANINI, S.L. (B36167534), Alto da Portela, 36940 – Cangas de Morrazo (Pontevedra), owner of the domain www.conservaslagopaganini.com, and third parties (hereinafter, ‘User’) who register as users and/or purchase products through the online store on the official website of CONSERVAS LAGO PAGANINI, S.L. (http://www.conservaslagopaganini.com, hereinafter the ‘Store’).
Commercial Registry Details:
Pontevedra Commercial Registry. Page 104 of Book 1,081 of Companies, 2nd Entry on page PO 3,179.
2. USER OBLIGATIONS
2.1 The User undertakes, in general, to use the Shop and purchase products in accordance with the law, morality, public order and the provisions of these General Conditions, and the normal operation and enjoyment of the Store by Users, or that could harm or cause damage to the property and rights of CONSERVAS LAGO PAGANINI, S.L., its suppliers, Users or, in general, any third party.
3. PRODUCTS AND PRICES
3.1 CONSERVAS LAGO PAGANINI, S.L. reserves the right to decide, at any time, which products are offered to Users through the Shop. In particular, CONSERVAS LAGO PAGANINI, S.L. may at any time add new products to those offered or included in the Shop, it being understood that, unless otherwise provided, such new products shall be governed by the provisions of these General Conditions. Likewise, CONSERVAS LAGO PAGANINI, S.L. reserves the right to cease providing or facilitating access to and use of any of the different types of products offered in the Shop at any time and without prior notice.
3.2 The products included in the Shop will correspond as closely as possible to the products actually offered, as permitted by web display technology. Product characteristics and prices are shown in the Shop. Prices shown in the Shop are in euros and include VAT, unless otherwise indicated.
4. PROCEDURE AND METHOD OF PAYMENT FOR PRODUCTS
4.1 CONSERVAS LAGO PAGANINI, S.L. will send an email to the User confirming the purchase. This email will assign a reference code for the purchase and will detail the characteristics of the product, its price, shipping costs and payment method.
4.2 Users who purchase a product through the Shop must make payment using the payment systems specifically detailed in the Shop.
4.3 CONSERVAS LAGO PAGANINI, S.L. will archive the electronic documents formalising the contract, sending a copy to the User once the purchase has been made. The contract will be drawn up in Spanish.
4.4 The order confirmation sent by CONSERVAS LAGO PAGANINI, S.L. is not valid as an invoice, only as proof of purchase. CONSERVAS LAGO PAGANINI, S.L. will send the corresponding invoice with the product.
5. RIGHT OF WITHDRAWAL
5.1 The user has a right of withdrawal whereby they may contact CONSERVAS LAGO PAGANINI, S.L. by email at the following address: info@ conservaslagopaganini.com and withdraw from the purchase within a period not exceeding seven (7) working days from receipt of the product. The product must be sent together with the return authorisation and a copy of the delivery note or invoice, duly completed, with the User bearing the direct cost of returning the product. Such return shall be made in accordance with the instructions that CONSERVAS LAGO PAGANINI, S.L. provides to the User in response to their notification of withdrawal. The User must return the product within a maximum period of seven (7) days from the date on which CONSERVAS LAGO PAGANINI, S.L. indicates the method of return.
5.2 Withdrawal entails a refund of the amount paid. To this end, the customer must indicate on the return form the number and holder of the credit card to which CONSERVAS LAGO PAGANINI, S.L. must make the payment. The deadline for said payment shall be that established by law.
5.3 The right of withdrawal may not be exercised when the product is not returned in its original packaging and when the product is not in perfect condition.
6. CUSTOMER SERVICE
6.1 For any incident, complaint or exercise of their rights, Users may send an email to the following address: info@conservaslagopaganini.com
7. HOME DELIVERY SERVICE
7.1 The territorial scope of sales through the Shop is the Spanish territory, Peninsula and Balearic Islands, so the delivery service will be for that territory. For the sale and shipment of products from the Shop to Users in other countries, availability and acceptance by the Shop will be required in advance. Products purchased through the Store will be shipped to the delivery address indicated by the User once payment has been verified, with a maximum delivery period of thirty (30) days as established by law.
7.2 The delivery service provided by CONSERVAS LAGO PAGANINI, S.L. is carried out in collaboration with various reputable logistics operators. Orders will not be delivered to PO boxes, hotels or other non-permanent addresses.
7.3 Shipping costs are not included in the price of the products. At the time of purchase, the User will be informed of the exact shipping cost.
8. INTELLECTUAL AND INDUSTRIAL PROPERTY
8.1 The User acknowledges that all elements of the Shop and each of the products, the information and materials contained therein, the images, trademarks, structure, selection, arrangement and presentation of its contents, and the computer programmes used in relation to them, are protected by intellectual and industrial property rights belonging to CONSERVAS LAGO PAGANINI, S.L. or third parties, and that the General Conditions do not attribute to the User any rights other than those specifically contemplated therein with regard to said industrial and intellectual property rights.
8.2 Unless authorised by CONSERVAS LAGO PAGANINI, S.L. or, where applicable, by the third-party owners of the corresponding rights, or unless legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow public access through any form of public communication of any of the elements referred to in the previous paragraph. The User shall use the materials, elements and information accessed through the use of the Shop solely for their own needs, undertaking not to directly or indirectly commercially exploit the materials, elements and information obtained through them.
8.3 The User must refrain from circumventing or manipulating any technical devices established by CONSERVAS LAGO PAGANINI, S.L. or by third parties in the Shop.
9. DATA PROTECTION
9.1 In compliance with Law 15/99 LOPD, we inform you that your personal data and other information provided through the registration form, as well as that arising from transactions carried out, will be included and stored in a database for processing, owned by CONSERVAS LAGO PAGANINI, S.L., unless its cancellation is requested.
The processing will be used for the development and execution of the sale, personalised attention to the products and services you purchase and the improvement of said attention, as well as the promotion of our own products and services and those of third-party companies linked to CONSERVAS LAGO PAGANINI, S.L.
By accepting these terms of use, the User expressly authorises CONSERVAS LAGO PAGANINI, S.L. to send, including by electronic means, commercial communications, offers and promotional competitions from CONSERVAS LAGO PAGANINI, S.L. and its affiliated companies.
9.2 The User may exercise their rights of access, rectification, opposition, or cancellation at any time by contacting CONSERVAS LAGO PAGANINI, S.L., via email at info@conservaslagopaganini.com.
9.3 The answers marked with (*) on the registration form are mandatory. Failure to answer them will prevent the purchase of the selected products.
10. PASSWORDS
10.1 CONSERVAS LAGO PAGANINI, S.L. will provide personal passwords to users who register as such on the website. These passwords will be used to access the services provided through the website. Users shall be solely responsible for keeping their passwords strictly and absolutely confidential, and shall therefore assume responsibility for any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the website may be changed at any time by the user. The user undertakes to notify CONSERVAS LAGO PAGANINI, S.L. immediately of any unauthorised use of their password, as well as any access to it by unauthorised third parties.
11. COOKIES
11.1 CONSERVAS LAGO PAGANINI, S.L. uses cookies in order to improve its services, facilitate navigation, maintain security, verify the User’s identity, facilitate access to personal preferences and track their use of the Store. Cookies are files installed on the hard drive of the computer or in the browser memory in the folder preconfigured by the operating system of the User’s computer to identify them.
11.2 If the User does not want a cookie to be installed on their hard drive, they must configure their Internet browser to not receive them. Likewise, the User may freely destroy cookies. If the User decides to deactivate cookies, the quality and speed of the service may decrease and they may even lose access to some of the services offered in the Shop.
11.3 Complete list of cookies used by CONSERVAS LAGO PAGANINI, S.L. and established by the content management system (CMS) of our website:
Cookie | Name | Purpose / Further information | Expiry |
Conservas Lago Paganini | bc47c9955d44c3f8c727da724a4f4f64 | Cookies set by our CMS for the proper functioning of the online shop and the website in general. | 20 days |
Conservas Lago Paganini | PHPSESSID | Cookie used for managing the user’s session | At the end of the session |
Conservas Lago Paganini | qtrans_cookie_test | For the correct functioning of the multilingual system | At the end of the session |
Conservas Lago Paganini | turing_string_2 | Related to the captcha on the contact form | < 1 day |
12. LEY APLICABLE Y FUERO
Las presentes condiciones generales se rigen por la legislación española. Cualquier controversia surgida de la interpretación o ejecución que pudieran surgir en relación con la validez, interpretación, cumplimiento o resolución del presente contrato se someterá a la Jurisdicción y Competencia de los Juzgados y Tribunales de Pontevedra, con renuncia al fuero que pudiera corresponder al Usuario, siempre que la legislación aplicable así lo permita.
12. Lago Paganini, S.L. Integrity Line: plataforma segura anticorrupción para empleados y terceros
Al hacer clic en https://www.conservaslagopaganini.com/canal-de-denuncias, puede acceder a la plataforma segura Lago Paganini, S.L. Integrity Line para declarar una alerta según las disposiciones establecidas por la empresa para cumplir con sus obligaciones legales en la lucha contra la corrupción o por cualquier otra alerta profesional.
Esta plataforma está reservada a los empleados, clientes, proveedores y cualquier persona con algún tipo de relación con la empresa.